Display Panel, Signage, and LED/Videowall Warranty & Field Service

Terms and Conditions (English Version Only，服務(wù)保養(yǎng)條款只提供英文版本)

Upon receipt of full payment, King Fung Electronics Co., Ltd (hereinafter referred to as KF) offer 1 or 3 years of warranty service (limited) as specified to the original end-user & venue, counting from the date of installation completion or date of delivery (whichever is earlier)

Service Contact
1)  During the service period, please reach our company on 2686 8292 for warranty support or by email ( support@www.fragrantpromise.cn ). Our standard support service level is NBD 9am-5pm.
2)  Any warranty service requests will normally be responsed within 1 business day
3)  Please provide the relevant photos or information (such as invoice number, specification, end user name), if any, when describing the kinds of warranty service needed when reaching our support team.

Coverage of Warranty
1)  KF's products carry a 1-year manufacturer's warranty unless otherwise specified.
2)  Parts covered in the 1-year warranty include module, power supply, power cable, data cable, control card, and other electrical parts used on the display.
It does not include the decorative and protective frame/wrapping/tape, and installation structure.
3)  Hardware warranty does not include the onsite field service unless otherwise specified. Onsite field service request can be quoted by case.
4)  Any shipping costs or transporation cost arise will be at buyer's expense, if any.
5)  Warranty services will only be entertained within Hong Kong unless otherwise specified.

Exclusion of Warranty
This limited warranty does not cover the following:
1)  Damage that occurs during shipment except as otherwise agreed in writing by KF.
2)  Damage caused by accidental damage including impact, dropping, water damage, etc.
3)  Damage caused by the unauthorized adjustment, repair, or service of the product, including all components thereof.
4)  Damage caused by an electrical power surge, electrical power failure, neglect, abuse, or misuse.
5)  Damage caused by flood, fire, earthquake, wind, water, lightning, natural disaster, war, terrorism, riot, civil disturbance, computer virus, ransomware, or other cause beyond KF's reasonable control.
6)  Coverage beyond the scopes of limited warranty but within KF warranty period will still be eligible for repairment where possible in a quote-by-case basis (Reasonable charge of material and labour)

Onsite Service
1)  Onsite service will be charged by case, unless otherwise specified. Please contact KF for onsite service quote.
2)  Only warranty services that cannot be resolved remotely will be eligible for onsite service arrangement.
3)  KF's onsite staffs will conduct a visual checking of the defect to determine if it is under the scope of warranty before conducting other further actions.
4)  KF's onsite staffs will not be responsble for any requests outside the warranty scope.
5)  Onsite services within warranty period does not include any additional operational training of products or services, nor any add-hoc work beyond the original servie scopes.

Disclaimer
1)  KF is not responsible for any claims of damages, expenses or losses caused by any delays, defects, omissions that may exist in KF's services or products
2)  Should there be any disputes arise, King Fung Electronics Co., Ltd reserves the right of final decision and to revise the above items without any advance announcement

景豐電子產(chǎn)品保養(yǎng)條款

(2015年1月2日起生效)

承蒙惠購本公司產(chǎn)品，謹(jǐn)致謝意!

保養(yǎng)期限

•   KF-專業(yè)電腦保用期為期3年, 包括3年零件, 人工(人為意外除外); 保用期內(nèi), 保用細(xì)則如下:

•   提供 5 x 8的服務(wù), 即每星期有五個(gè)工作天, 維修時(shí)間為9:00am – 6:00pm, 公眾假期及星期六,日除外。

•   上述期限的起始日以客戶向本公司指定代理商購買單據(jù)日為準(zhǔn)。

•   AMD專業(yè)卡提供7天有壞包換保証及3年保養(yǎng)服務(wù)，第一及第二年費(fèi)用全免，第三年免人工零件另計(jì)。

•   藍(lán)寶AMD顯示卡提供 7 天有壞包換保證及 2 年免費(fèi)保養(yǎng)服務(wù), (包零件包人工, 只適用於港澳地區(qū))。

•   KF 景豐品牌之遊戲顯示卡提供30天有壞包換保証及2年免費(fèi)保養(yǎng)服務(wù)。

•   Brinno安防監(jiān)察器產(chǎn)品提供 7 天有壞包換保證及 1 年免費(fèi)保養(yǎng)服務(wù)。

•   永擎工作站主機(jī)板產(chǎn)品提供 3 年保養(yǎng)服務(wù)(人為意外除外)。

•   其它產(chǎn)品有壞7天包換，一年免費(fèi)保養(yǎng)服務(wù)。

•   上述期限起始日以本公司的出貨單當(dāng)日為準(zhǔn)。

保養(yǎng)期內(nèi)須知

1.  客戶必須出示本公司所發(fā)出有效的產(chǎn)品保用証及購買單據(jù)。如未能出示者，本公司有權(quán)拒絕提供保養(yǎng)服務(wù)或收取港幣100元正，作為補(bǔ)發(fā)保用証之行政費(fèi)用。

2.  產(chǎn)品機(jī)身?xiàng)l碼及KF識(shí)別碼，必需與發(fā)票或保用証上的記錄相同方為有效。

3.  客戶所交來之維修產(chǎn)品，若經(jīng)測(cè)試後能正常運(yùn)作並無任何故障，而是與客戶所使用的電腦週邊配件或軟件不相容，本公司有權(quán)不作出退換或維修等服務(wù)。

4.  於下列情況下，本公司有權(quán)不作任何測(cè)試及終止該產(chǎn)品維修保養(yǎng)或向客戶收取人工及零件等費(fèi)用:

A.  未能証明乃本公司產(chǎn)品或該產(chǎn)品來歷不明;

B.   產(chǎn)品上之產(chǎn)品型號(hào)貼紙、產(chǎn)品序號(hào)貼紙、保養(yǎng)專用貼紙或KF識(shí)別號(hào)碼曾被撕出、塗改、損壞或無法辨認(rèn);

C.  產(chǎn)品因人為損壞、產(chǎn)品表面出現(xiàn)明顯損毀;

D.  產(chǎn)品發(fā)現(xiàn)曾被擅自修理或改裝、拆除零件、濫用超頻、輸入不當(dāng)電壓所引致之損壞或燒毀。(例如:改用含水銀成份的散熱油或改裝風(fēng)扇等);

E.  產(chǎn)品因不小心使用，引致表面有明顯污垢，零件腐蝕或脫落等現(xiàn)象;

F.  產(chǎn)品因天災(zāi)人禍或不可抗拒的意外所做成的問題;

5.  若產(chǎn)品在有效保養(yǎng)期內(nèi)，購買超出三個(gè)月的，如因所須零件或該產(chǎn)品停產(chǎn)而導(dǎo)致無法維修。本公司有權(quán)更換另一類似性能型號(hào)給客戶。更換之產(chǎn)品型號(hào)及收費(fèi)與否最終由本公司決定。

6.  客戶可透過電話或電郵(e-mail)查詢維修產(chǎn)品的維修進(jìn)度，客戶請(qǐng)於發(fā)出取回維修品通知後起計(jì)六十天內(nèi)取回有關(guān)維修產(chǎn)品，否則本公司將視客戶為放棄該產(chǎn)品而自行處理並不會(huì)發(fā)還有關(guān)產(chǎn)品，一概責(zé)任由客戶自行承擔(dān)。

7.  所有已更換之零件部份或其物件皆為本公司之財(cái)產(chǎn)所有。

8.  本公司有權(quán)拒絕測(cè)試非本公司產(chǎn)品，或測(cè)試中如有損壞或招至損失，本公司一概不負(fù)責(zé)及賠償。本公司不設(shè)代客暫存及保管非本公司產(chǎn)品服務(wù)，請(qǐng)客人離開本公司時(shí)先點(diǎn)算清楚閣下之物品。如有損壞或遺失物品，本公司一概不負(fù)責(zé)及賠償。

9.  本公司之產(chǎn)品並不能百份百保證能夠支援其他品牌的產(chǎn)品。如購買產(chǎn)品後遇有不兼容的情況，本公司恕不負(fù)責(zé)。

10.  如客戶要求即時(shí)需測(cè)試指定軟件或硬件，本公司將收取港幣100元之測(cè)試費(fèi)，而軟件測(cè)試費(fèi)以單一軟件計(jì)算，客戶必須自備該合法軟件及有效之軟件序號(hào)，方可為客戶測(cè)試；而有關(guān)硬件測(cè)試，請(qǐng)參考產(chǎn)品保養(yǎng)期內(nèi)需知第8項(xiàng)。如經(jīng)本公司技術(shù)人員測(cè)試後，判斷為本公司產(chǎn)品出現(xiàn)故障而導(dǎo)致問題發(fā)生(當(dāng)中並不包括硬件不兼容或衝突等情況)，所收取客戶的測(cè)試費(fèi)用將全數(shù)退回給客戶。

11.  客人接過維修完成之產(chǎn)品應(yīng)即時(shí)進(jìn)行檢查，若發(fā)現(xiàn)有明顯損傷或仍舊存在問題，請(qǐng)即時(shí)通知客戶服務(wù)員或技術(shù)人員進(jìn)行檢查。

12.  本公司沒有授權(quán)任何公司或店鋪，代表本公司向客戶做出任何承諾或提供任何服務(wù)。

備註

•   此維修保養(yǎng)服務(wù)只適用於港澳地區(qū)客戶。

•   以上條文如有任何爭(zhēng)議，本公司保留最終決定權(quán)。

•   以上條文有可能因應(yīng)市埸環(huán)境及需要而作不定期更新，本公司恕不對(duì)各客戶作另行通知。

以下是屬人為損毀的情況，廠商有權(quán)拒絕維修

零件脫落

板子起銅皮及撞過痕跡

撞角